ONLINE STORE - FREQUENTLY ASKED QUESTIONS

SHOPPING AT TERREDIMUTARI.IT

Do I need to create an account to shop at Terredimutari.it? How do I register?
Before you can shop at the Terre di Mutari Online Store you need to create an account on the Terre di Mutari website.
You can access the store from Facebook by clicking ‘Access from Facebook’ or you can create an account in a few simple steps.

• Open the Terre di Mutari Online Store site in your browser;
• click at the top right on “Sign in”;
• Click on “Create an account” in the section on the left of the screen;
• enter your details;
• accept the Terms and Conditions and press Enter.
A confirmation mail will be sent to the address you specified when you set up your account. You can now start shopping at the Terre di Mutari Online Store.

Is there a minimum order amount on Terre di Mutari online Store?
No, you can shop for any order amount. Orders over 150 € will be shipped free of charge. For orders below 125 € a shipping fee will be applied, depending on the maximum value between the volumetric (or dimensional) weight and the actual weight. These shipment charges will be communicated prior to processing the order.

How do I know if my order has been confirmed?
Once you've completed your order we'll send an order confirmation mail to your account email address.
If you don't receive the mail, check your spam folder and also your promotions folder, if you are using Gmail.
Customer Service will be happy to help if you have any further queries. To get in touch, click on 'Customer Service'.

PAYMENTS
What payment methods can I use at the Terre di Mutari Online Store?
The following payment methods are available at the Terre di Mutari Online Store:
• Credit Card
• Bank transfer
• Cash on delivery (5 € shipping fee for an amount lesser than or equal to 516,46 €; if your order is more than 516,46 € a charge of 1,80% will be applied on the extra amount )
• PayPal

Which Credit Cards are accepted?
You can buy products from the Terre di Mutari Online Store using these cards: Visa, Maestro, Mastercard and American Express.

Is it safe to use a credit card to pay for purchases at the Eataly Online Store?
Using a credit card to shop at the Terre di Mutari Online Store is quick and easy.
To ensure the maximum level of protection the transaction is carried out on Paypal’s secure server.
The Terre di Mutari Online Store does not store credit card data.

How does the Cash on delivery payment option work?
With Cash on delivery payment you can purchase any product at the Terre di Mutari Online Store.
Cash on delivery orders are accepted up to the maximum value of 999,00 €.
Each cash on delivery shipment carries a small fee of 5 € (35 € shipping fee for an amount lesser than or equal to 516,46 €; if your order is more than 516,46 € a charge of 1,80% will be applied on the extra amount)
The final price including the COD fee will be shown in the order summary. Cash on delivery payment is only available for shipments within Italy.

How does the Bank Transfer payment method work?
If you decide to shop at the Terre di Mutari Online Store and use the bank transfer payment method, remember to make the payment within 3 days of the order date.
Once this period elapses, if you have not made the transfer your order will be cancelled.
Use the following data for the bank transfer:
Payee: Elisabetta Franco Rondinelli
IBAN: IT78N0301503200000002823957
BIC/SWIFT: FEBIITM1/UNCRITMM
Banca: FINECO
Motive: specify the order date and number, which you can find in the confirmation email.

Note that your order will be processed only once the associated amount has been received on our current account (usually takes between 1 and 3 working days after the bank transfer).

SHIPPING AND DELIVERY
How much does shipping goods within Italy cost?
Shipping is free on orders over 150 €. For orders below 150 € a shipping fee will be applied, depending on the maximum value between the volumetric (or dimensional) weight and the actual weight. These shipment charges will be communicated prior to processing the order.

Can I have my purchases shipped to other countries? How much will it cost?
Of course. The Terre di Mutari Online Store can ship products to over 200 countries, in the following geographical areas: Europe, USA, UAE, Australia.
Orders addressed to countries other than Italy for amounts over 250 € will be shipped free of charge.
Orders outside Italy totalling less than 250 € will be increased by variable shipping costs on the basis of the shipping weight and country of destination.
During the purchase procedure the shipping costs will be updated automatically when you select the country to which the products are to be shipped.

When will I receive my order?
Once your order is confirmed, it is usually packed and handed to courier within 1 working day. Delivery within Italy takes between 2 and 3 working days.
For shipments to Europe, delivery times are up to 7 working days.
Orders placed over the weekend or public and/or national holidays will be processed on the following workday. For some European countries, delivery times may increase, due to the customs operations.
As soon as your order is handed to the courier you will be sent a shipment tracking link by email or a text message (to the mobile phone number you entered when placing the order).

How can I find out where my order is?
When your order is ready for shipment you will receive a shipment tracking link by email or via a text message to the mobile number you specified when placing the order. You can check the status and location of your order at any time on the courier's website.
Didn't receive the email? Check your spam folder and also your promotions folder, if you are using Gmail.

What should I do if ordered items are missing from the pack I receive or if it contains damaged products?
If you notice any products are missing from the pack at the time of receipt, or if it contains products that are different from the products ordered or if it contains damaged products, please contact Customer Service promptly by clicking on Customer Service to send a message. We will find out what went wrong as soon as possible.


TERRE DI MUTARI
In Calabria, nel cuore di un oliveto secolare che si estende per 300 ettari a conduzione biologica.


MAGAZINE
Storie e ricette dall'extra vergine biologico di alta qualità made in Italy.


E-SHOP
Scopri e acquista online il nostro Olio Extra Vergine d'Oliva Biologico.